Your Mission, If You Choose to Accept It... identify the single biggest challenge in CX. This week on #Twenty20ish, we assembled 20 of the most elite CX agents in the field.

These answers are strictly classified and some had to be redacted for national security reasons. A few may have triggered a silent alarm at legacy systems HQ.

As always, I’m joined by my co-host and handler, Michael Mattson.

Mission: Watchable.
Stunts: Questionable.
Time limit: Five seconds-ish.

Catch it before it self-destructs.