
ABOut…ish
How did Twenty20ish come about?
Twenty20ish all started when Michael Mattson connected with Luke Jamieson on LinkedIn. Luke suggested they create some content together, and the pair wrote an article for the CX Lead on digital twins. Frustrated by the effort required for long-form articles and the decreasing traction they had with audiences, Luke and Michael brainstormed about the content they would like to see. They agreed that there was not enough short-form content that gave both insight and access to the best people in CX.
However, getting that sort of information is not so easy, so the idea of playing a game of 20 questions with the most influential CX thought leaders was settled on as the approach.
The pair floated the idea with several CX leaders, and the response was overwhelmingly positive. Five guests became ten, and ten became 20ish. Twenty20ish was born, and episode 1 was a hit.
Luke and Michael’s friendship evolved, and so did the show. More fun, more puns and a week without catching up felt odd.
Season 1 had over 200k views on LinkedIn alone, so season 2 was inevitable. Plus CX leaders were queuing to be on the show or return to it. This led to YouTube and other social channels, this website and live Twenty20ish events at conferences globally.
Season after season, this show continues to strike a chord with the audience, hitting the right balance between entertainment and education.
Want to be part of the show? Want Twenty20ish to feature in your next conference? Hit us on the Contact Us page. And if you, like thousands of other people, love the show, consider supporting it by chipping in to our Patreon.
Until next time, and as always
Hooroo!

Your Hosts
Luke Jamieson
Luke brings a larrikin spirit to Twenty20ish, a CX leader with just the right mix of energy and expertise. He’s known worldwide for reshaping customer experience and reimagining the future of work, and his insights stick with you long after the show wraps.
Luke cut his teeth transforming Australia’s top contact centres, then layered on a tech-forward lens that keeps him ahead of the curve. He’s been featured in The Wall Street Journal, The Australian, and is a 2025 ICMI featured contributor.
A Stanford d.school design thinker and certified LEGO Serious Play facilitator, Luke blends creativity with hands-on expertise to make CX engaging, approachable, and, most importantly, effective.
Michael Mattson
Michael is the spark behind customer experience magic—blending emotional intelligence, empathy, and smart tech to make every journey feel personal.
He leans on analytics-driven, empathy-first methods to build genuine connections that stick. As a responsible AI champion, Michael streamlines operations with intelligent solutions grounded in ethical practice, then dives into continuous improvement to tackle root causes and drive loyalty. With entrepreneurial roots in photography, he literally sees experiences through the customer’s lens, shaping products and strategies that earn trust.
Whether he’s leading immersive training, rapid process redesigns, or AI-augmented consulting, Michael turns organizations into authentic, customer-centric powerhouses.