Content And Communities we love

Community:

CX Accelerator

Best CX community on the world wide web

The CX Lead

The CX Lead is a great resource for any CX professional.

Book cover titled 'Employee Understanding' with a subtitle about a framework for business success, featuring a row of people in business attire in front of four white columns.

Books:

Book cover titled 'The 10-Second Customer Journey' by Todd Unger, with a subtitle about growing and retaining customers in a digital world.
Book cover titled 'The Leadership Toolbox' by Vicki Brackett with the tagline 'Manage Less Achieve More' in teal and white design.
Cover page of a manual titled 'Customer Experience Management Field Manual' with five stars and the subtitle 'The Guide For Building Your Top Performing CX Program,' authored by Jeff Sheehan.

Podcasts:

Next in Queue podcast

Superhost Rob Dwyer host this podcast that gets better and better every week.

The Career Strategist

The Evolution of Epochal Growth… An epic podcast from Sara Caminiti

Ticket Volume

Join Matt’s chats with IT and CX leaders about Service Management and much more.

The Career Flipper

Career change stories from everyday people to inspire you on your own career path.

The CX Goalkeeper

Gregorio might be the CX goalkeeper, but you’ll score big when you listen to this one.

CX Passport

Love customer experience and love travel? You’ve found the right podcast.

doing cx right podcasts

This is one of the OG podcasts and still fire thanks to Stacy Sherman.

Other:

toister solutions

Jeff Toister’s books and courses are a must.

Chicken Dinner Club

An online learning community for independent consultants, growing their business.

Alignment Advantage Group

Adam Boelke - Your trusted guide in cultural transformation.